GENERAL INFORMATION

Check-in: hand-over of the keys from 4pm.
Check-out: return of the keys within 10.30am.
Valid documents of all Guests, minors of all ages included, are required at check-in.

DAY-USE AND LATE CHECK-OUT

It is possible to book on site a day-use room (return of the keys within 8pm) or ask for a late check-out (return of the keys within 2pm). Service subject to availability and at an additional cost.

BOARD TYPES

BB
– Bed and Breakfast.
– Includes: breakfast.
HB
– Half Board.
– Includes: breakfast and dinner – drinks not included.

YOUR SEAT ON THE BEACH

One umbrella and two sun loungers on the beach are booked for each room for the whole stay:
– First row: Premium Room and Deluxe Room.
– From the second row: all other room categories.
The rooms that accommodate more than 2 Guests (infant excluded) have 2 umbrellas and 4 sun loungers included (for Classic Triple Room 1 umbrella and 3 sun loungers).
An upgrade in the 1 row costs € 50.00 per sun lounger.

MINIMUM STAY

– 5 nights: June 30th (in) – August 31st (out).
– 2 nights: during the remainder of the year.

DEPOSIT AND FINAL PAYMENT

– A 20% deposit of the whole amount is necessary to confirm the room.
– Final payment 14 days before the arrival date.

CANCELLATION POLICY

Valid for refundable rates:
– Up to 15 days before your arrival date: no cancellation fee.
– From 14 days prior to your arrival date: 100% fee of your total amount.
– No show or early check-out: 100% fee of your total amount.
It is not possible to modify or cancel for free a non-refundable rate. For insured rate the conditions set out in the booklet of the insurance are apply.

SPECIAL REQUESTS

Requests made during the booking phase relating to preferences or particular needs (e.g. room on the ground floor) are only subject to availability and not guaranteed.

INFANT

Infant: 0/2 years of age.
– Mandatory cost: €35.00 per night (includes: cot, little dedicated present and meals according to adults’ board package).
– Pushchairs available for €5.00 € per day.

PIC-NIC

Have a pleasant picnic on the beach or in the shade of the palms in our gardens or join an excursion and take with you a rich take- away lunch prepared by our Chef. The packed lunch, together with everything you need for your picnic to be perfect, can be personalized according to your needs and you can choose the food from the several delicacies on our à-la-carte menu.
The service must be reserved the day before within 6.30pm.

BEACH TOWELS

Do not worry about bringing your own beach towel, these are available for free during your stay in the Resort, with one daily change included at the reception and/or at the pool.
You can take advantage of our laundry service and let us wash your beach towel at an additional cost or you can buy one in our boutique.

WI-FI

The free Wi-Fi service is available in rooms and in most indoor areas.

SABBIE BOUTIQUE EXTRA ORDERS

At our Le Sabbie Boutique you can find clothes, accessories, costume jewellery and handmade gifts with natural materials, as well as a corner with basic hygiene items and objects for the beach.
Moreover, it is possible to ask for the purchase of specific items, such as toys, nappies and medicines, that will be delivered within 24hr and with an extra cost of €5.00. There is no surcharge for cigarette.

CAR, MOTORBIKE AND BIKE RENTAL

Ask our Staff for more information about car, motorbike or bike rental from one of our business partners. You can choose from different options according to your needs and ask for the delivery of the vehicle directly to the hotel for a quicker and easier service.

PARKING

A unattended private outdoor parking allows you to leave your vehicle inside the Resort unpaved area.

PORTER

Our porter will help you take your luggage from the taxi or your car and bring it directly to the room or to the reception hall, if you arrive before check-in time.
Porter service: 9am – 10pm.

LIBRARY

At the reception you will find a small library with a selection of Italian, English, French and German books to borrow.

LAUNDRY AND IRONING SERVICE

In your room you will find information and costs of the laundry and ironing service (with the possibility of dry cleaning).

PETS

Pets are not allowed in the Resort.

VEGETARIAN AND/OR VEGAN MENU

In order to ensure the best experience for our Guests, the Resort should be informed of the need of a gluten-free, vegetarian or vegan diet.

FOOD ALLERGIES, INTOLERANCES OR DIETARY CHOICES

It is necessary, when booking, to report any food allergies, intolerances or dietary choices of any kind. The Resort does not have a separate area for gluten-free cooking, therefore we cannot guarantee the absence of contamination for unpackaged products.

CREDIT CARD GARANTEE

Food and drinks ordered at the bar or in the restaurant can be paid by credit or debit card (no cash accepted) or charged to the room together with any drink or snack from the minibar. When checking-in a credit card guarantee is requested, if not available, €999.00 must be deposited at the reception. All other services must be paid directly to the seller (excursions, boutique, wellness room etc.) by debit and credit card or cash.

TOURIST TAX

The municipality of Castiadas demands the payment on site of a tourist tax: €3.00 per night per person, which is issued together with the final room bill. Exemptions are available according to municipal laws. The price and the periods of application of the tax can vary depending on new regulations issued by the town.
For information visit www.comune.castiadas.su.it

ACCEPTED PAYMENT METHODS

Cards: Debit card, American Express, Visa, Euro/Mastercard, CartaSi.
Cash: maximum €4,999.00 for Italians, €15,000.00 for foreign citizens.
The following terms are valid until further notice by the government.

PUBLIC BUS

From June 15th to September 15th, an urban public bus service, with a stop in front of the entrance to the Resort, is a convenient solution for getting you to the town center of the Costa Rei and some of the area’s beaches, such as the Scoglio di Peppino.
Visit www.comune.castiadas.su.it for more information and prices.

TAXI

You can book a taxi at the reception if you would like to reach the nearby cities, like Villasimius.

HOW TO REACH US

AEROPLANE
Cagliari Elmas Airport (CAG)
– 59km | 55 minutes by car.
Olbia Costa Smeralda Airport (OLB)
– 254km | 190 minutes by car.

FERRY
Port of Cagliari
– 58km| 55 minutes by car.
Port of Arbatax
– 97km | 80 minutes by car.

TRANSFER FROM/TO CAGLIARI

– Car (1-3 pax) €130.00 each way.
– Minibus (4-8 pax) €160.00 each way.
– Baby car seat free on request.
– Additional charge for night service (9pm-6am): €20.00 each way.
– Rates are inclusive of VAT and to be paid to the driver only.
The transfer must be confirmed 5 days before the arrival date, communicating the time and the airport/port of arrival.

PLEASE NOTE

– The Resort doesn’t have toilets and a bar on the beach (an external bar with toilets can be found few meters from our private beach).
– Opening times and some services may change according to the season.
– All prices are in Euro and VAT is already included.
– No specific days for checking in/out are requested. BB and HB available.
– Included meals that are not enjoyed cannot be reimbursed.
– Some soft drinks may not be available due to the lack of CO2 destined to this type of product.

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