GENERAL INFORMATION

Check-in: from 4pm room available.
Check-out: by 10am departure from the room.
Upon arrival, you can immediately check-in and start using the services: swimming pool, solarium, bar, beach, sports activities, courtesy bathroom, restaurant, mini club and entertainment.
Valid documents of all Guests, minors of all ages included, are required at check-in.

DAY-USE AND LATE CHECK-OUT

Subject to availability and for a fee, you can book a day use room (room release by 8pm) or a late check-out (room release by 2pm) on site.

BOARD TYPES

BB
– Bed and Breakfast.
– Includes: breakfast.
– Available: from April 10th to May 23rd and from September 19th to October 18th.
HB
– Half Board.
– Includes: breakfast + dinner.
– Available: from April 10th to May 23rd and from September 19th to October 18th.
FB
– Full Board.
– Includes: breakfast + lunch and dinner with with drinks at meals*.
– Available: from April 10th to April 12th and from April 25th to October 18th.
* during lunch and dinner: natural and sparkling microfiltered water served in a jug, white and red house wine, beer, cola, sparkling lemon, and orange juice by the glass

PRESTIGE PLUS PACKAGE (limited availability)

The Prestige Plus Package is offered at a cost of €180.00 per person per week (children €90.00 infants stay free).
Includes: late check-out until 2pm, Sardinian sweets, slippers for adults and 2 bottles of water (0.5 L natural and 0.5 L sparkling) in the room upon arrival, beach towels with daily change at the reception, evening turndown of the room, an umbrella and two reserved beds in the first or second row on the beach.

FIRST AND SECOND ROW ON THE BEACH

An umbrella and two sun loungers in the first or second row on the beach can be booked on site for a fee, subject to availability.
Per day: First row €30.00 | Second row €20.00

DEPOSIT AND BALANCE

– Payment of the entire amount of the stay is required upon confirmation of the booking for the non-refundable rate.
– A deposit of 30% for the entire stay is required on confirmation of the booking for the refundable rate.
– The balance of the stay is required on arrival, during check-in.

CANCELLATION TERMS

The following information applies to the refundable rates:
– Up until 30 days prior to arrival:10% penalty of the total amount.
– From 29 to 21 days prior to arrival: 30% penalty of the total amount.
– From 20 to 11 days prior to arrival: 50% penalty of the total amount.
– 10 to 3 days prior to arrival: 75% penalty of the total amount.
– From 2 days up until arrival date: 100% penalty of the total amount.
– No show or early departure: 100% total stay penalty charged.

BOOKING REQUESTS

Any requests made during the booking phase relating to preferences or particular needs (e.g. room on the first floor), are only subject to availability and not guaranteed.

CHILDREN, INFANTS AND COTS

Infant: 0/1 years (incl.)
Child: 2/13 years (incl.)
– For infants, accommodation is free if sharing a bed, or in their own cot, with meals included according to the relevant package booked.
– Cots are available for €15.00 per night, to be paid on site.
– Prams are available for €5.00 per day or €30.00 per week. (A deposit of €50.00 per pram is require.)

INFANT AREA

During restaurant opening times, feel free to use the baby area with a microwave oven, bottle warmer and sterilizer with food available for the preparation of pasta, soups and much more. Fresh or powdered milk, homogenized or other specific products for smaller babies are not available.

ADDITIONAL BEDS

No extra beds are available in relation to the maximum occupancy of the suites and rooms.

BEACH TOWELS

Do not worry about bringing your own beach towel, these are available for free during your stay in the Resort with a midweek change included.
A deposit of €20.00 per beach towel is required which will be fully refunded upon returning the item.
It is possible to request a new beach towel, in addition to the weekly change included, at a cost of €2.50 per change.

WI-FI

The free Wi-Fi service is at your disposal in the public areas: main square, bar, theater, restaurant, swimming pool and reception.

BICYCLES

From the hotel reception you can rent a bicycle to discover nearby beaches or tourist centers.

PARKING AREA

An unattended outdoor parking allows you to leave your car or motorbike in front of the Resort entrance.

LAUNDRY AND IRONING

In your room you will find information and costs on the laundry and ironing service (with the possibility of dry cleaning).

PETS

Pets are unfortunately not permitted in the Resort.

EXTRA MEALS

Extra lunch and dinner, including natural and sparkling microfiltered water served in a jug, white and red house wine, beer, cola, sparkling lemon, and orange juice by the glass, can be booked on site.
Adult: €30.00 | Child: €15.00 | Infant: free
Any extra meals booked are compulsory for all room occupants and not individually, unless authorized by the Management and must be booked at the reception.

FOOD ALLERGIES OR INTOLERANCES

It is necessary when booking, to report any food allergies or intolerances of any kind.
The Resort does not have a separate area for gluten-free cooking, therefore we cannot guarantee the absence of contamination for unpackaged products.

MONEY CARD

Payments at the bar and restaurant are made using a pre-paid money card, which can be activated at the reception and allows you to enjoy your stay without carrying cash.
The money card is issued with a deposit of €5.00 and can be recharged with any amount using cash, credit card or debit card. Any left-over amount, including the deposit will be refunded once the card is returned.

CITY TAX

The municipality of Castiadas requires a tourist tax to be paid on location. The 2019 fee was €2.50 per night per person, between May 1st and September 30th, which is issued together with the final room bill. Exemptions are available according to municipal laws. The amount of the tax may vary according to municipal amendments in 2020.
For information visit www.comune.castiadas.ca.it

PAYMENT METHODS ACCEPTED

Cards: Debit Card, American Express, Visa, Euro / Mastercard, CartaSi.
Cash: until June 30th 2020 maximum of €2,999.99 for residents of Italy and maximum of €15,000.00 for foreign citizens. From July 1st to December 31st 2021 maximum of €1,999.99 for residents of Italy.

PUBLIC BUS

From June 15th to September 12th, an urban public bus service, with a stop in front of the entrance to the Resort, is a convenient solution for getting you to the center of the Costa Rei and some of the area’s beaches, such as the Scoglio di Peppino.
For information and costs visit www.comune.castiadas.ca.it

HOW TO REACH US

AEROPLANE
Cagliari Elmas Airport (CAG)
– 59 km | 55 minutes by car.
Olbia Costa Smeralda Airport (OLB)
– 254 km | 190 minutes by car.

FERRY/SHIP
Port of Cagliari
– 58 km | 55 minutes by car.
Port of Arbatax
– 97 km | 80 minutes by car.
Port of Olbia
– 255 km | 190 minutes by car.

TRANSFER FROM / TO CAGLIARI AIRPORT

– Car (1-3 pax) €100.00 each way.
– Minibus (4-8 pax) €120.00 each way.
– Baby car seat free on request.
– No supplement for night service.
– Rates are inclusive of VAT and to be paid to the driver only.

_